So last Monday, you may recall, gentle reader, that I made the decision to change OB practices. The only hitch was, I had to have my old office send my medical records to my new office. Ok. Once they get the records, they'll call me for an appointment. Great.
That very day, I called my old OB's office and left a message for medical records, telling them I needed a copy of my records sent to Blah blah blah, etc. On Wednesday, they finally call me and say I have to sign a release. Fine. Can you fax it to me? Great.
The rest of Wednesday, no fax. Thursday, still no fax, and I leave another message. Friday morning rolls around, and still no fax. I drive 45 minutes to the office, sit for 20 minutes waiting, then fill out the form and drive another 45 minutes home. Oh, and it turns out I have to pay for the records, but no one there could tell me how much it will be, because they hire out someone to do med records for them, and she only comes in on Wednesdays. Fine.
I call today to find out how much I owe, since I just have a sneaking suspicion that my paperwork won't be sent unless I pay in advance. I leave a message in medical records. After several hours, I call back to the front desk and ask them if there's anyone in medical records today. No? How nice. Call back tomorrow, they tell me.
I feel like I'm about to rupture something. I used to work in the medical records department of a very large pediatric specialty practice. When I got requests for records, I usually did them the same day, but always within 72 hours. Especially if a patient needed them. (Now insurance companies, I wasn't in such a hurry. But I always got the lead out for a patient.) So pardon me if a freeping WEEK AND A HALF seems a bit, shall we say, EXCESSIVE.
So I will call tomorrow. And if I still get no joy tomorrow, I will call on Friday. And if I've gotten no action on Friday, I'll call the OB nurse at the new practice and ask her for a suggestion on what to do. Maybe if THEIR office sends off a request for my records, something might get done. Or maybe she'll at least be willing to consider booking an appointment for me while we're waiting on the records thing to get straightened out.
If I have to, I'll drive back to the old office and camp out in their waiting room until someone freeping well helps me. What're they gonna do? Tell me I can't come back anymore? I should be so lucky! If only!
And they wonder why I don't want to go there anymore. Harumph.